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Bank BC - Banking Services in India
By Web Online CA
5 min read
Updated On 17-March-2026
Business Correspondents (BCs) are representatives appointed by banks to provide basic banking services in villages and areas where bank branches are not easily available. They act as a link between the bank and customers.
A BC earns a commission for services like opening new accounts, handling transactions, and assisting with loan applications. They use machines like micro ATMs or biometric devices to complete banking transactions.
Through a BC, villagers can deposit or withdraw money, open accounts, and access other banking services without visiting a bank branch. Customers verify their identity to complete the transaction.
Services Available at BC Banking Counter:
Sr. No.
Services
1
Account Opening
2
Cash Deposit
3
Cash Deposit (Other Bank- AEPS/ RuPay Card)
4
Cash Withdrawal
5
Fund Transfer
6
Fund Transfer (Other Bank- AEPS/ RuPay Card)
7
Balance Enquiry (Own Bank)
8
Balance Enquiry (Other Bank- AEPS/ RuPay Card)
9
Mini Statement
10
Enrolment of Pradhan Mantri Suraksha Bima Yojna (PMSBY)
11
Enrolment of Pradhan Mantri Jeevan Jyoti Bima Yojna (PMJJBY)
12
Enrolment of Atal Pension Yojna (APY)
13
IMPS
14
Recovery/ Collection up to Bank approved limits
15
NEFT
16
Term Deposit/ Recurring Deposit Opening
17
Request for new Cheque Book
18
Stop Payment of Cheque
19
Cheque Status Enquiry
20
Renewal of Term Deposit/ Recurring Deposit
21
Block Debit Card
22
Launch Complaints
23
Track Complaints
24
Request for SMS alert/ e-mail statement
25
Pension Life Certificate authentication through Jeevan Pramanam (Aadhaar enabled)
26
Apply for RuPay Debit cards
What is Customer Service Point (CSP) Banking?
CSP means Customer Service Point. CSPs are also known as Bank Mitra. These centers are Mini Banks. Where almost all banking facilities are provided. Meaning, the facilities available in the bank are also easily available through the Customer Service Center/Customer Service Point (CSP). These agents, often located in rural or remote areas, act as intermediaries between the bank and the customers, offering services like deposits, withdrawals, account opening, and bill payments.
Services Available at CSP Counter:
Sr. No.
Services
1
Open Saving Bank Account
2
Balance Inquiry
3
Open RD and FD Account
4
Deposit and Withdrawal Fund
5
Apply for ATM Card
6
Aadhaar and PAN Link
7
Fund Transfer (Own Bank)
8
Fund Transfer (Other Bank- AEPS)
9
Overdraft facilities
10
Open Atal Pension Yojana Account
Frequently Asked Questions
BC stands for Business Correspondent - an agent appointed by a bank to deliver basic banking services in underserved areas of India.
A BC helps with account opening, deposits, withdrawals, fund transfers, balance enquiries, receiving government subsidies and more - without customers visiting a bank branch.
Yes, a person can become a BC agent if they meet the basic requirements set by the bank.
Yes - BC agents use micro ATMs and biometric machines to carry out cash deposits and withdrawals on behalf of the bank.
Yes, Business Correspondents operate under RBI guidelines, ensuring financial inclusion and secure banking for customers.
